Improved Time-to-Proficiency of New Recruitment Consultants with In-App Guidance on Bullhorn ATS

Copy Link

The staffing company needed to quickly onboard and train a high number of new recruitment consultants on the Bullhorn ATS, aiming for full proficiency within three weeks. By leveraging Whatfix’s in-app guidance, the company accelerated learning and increased the adoption rate of Bullhorn, improving overall recruitment efficiency.

A high number of recruitment consultants were hired weekly, requiring rapid onboarding and training to become fully proficient in using the Bullhorn ATS within three weeks. Ineffective use of the ATS by new consultants led to a slower employee hiring rate, impacting overall recruitment performance.

Whatfix was introduced during instructor-led onboarding sessions to raise awareness of the in-app guidance and support available on Bullhorn. Flows were created for key recruitment processes and made accessible through the Self Help widget. Smart Tips were placed on critical form fields, such as those for preventing candidate duplicate records, to enhance data accuracy. Additionally, the company's content and knowledge base repository were integrated within Self Help, providing on-demand information, such as links to candidate screening forms and Bullhorn training courses.