Enabled Recruiters With In-App Guidance to Drive Bullhorn Adoption

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The staffing company faced challenges with knowledge retention among recruitment consultants due to reliance on one-time instructor-led training sessions for Bullhorn. By integrating Whatfix’s in-app training with traditional methods, the company improved adoption rates, reduced support costs, and minimized content creation efforts.

Recruitment consultants attended one-time instructor-led training sessions on Bullhorn, resulting in poor knowledge retention. The lack of reinforcement and on-demand support further exacerbated this issue, leading to ineffective use of Bullhorn, slower recruitment processes, and increased support costs due to frequent "how-to" queries.

Whatfix reinforced classroom training materials directly within the Bullhorn application through a Task List containing key "to-dos," links to training materials, process Flows, policies, and more. Content creation efforts were minimized by downloading Whatfix Flows as PDFs and using them as training content. Product Analytics was leveraged to understand process journeys and identify friction points, allowing updates to classroom training materials to address these gaps. Post-training support was enhanced through Self Help and Smart Tips, ensuring ongoing guidance and reducing dependency on support teams.