Reduced Medical Equipment QA Errors With In-App Smart Tips and Field Validations on Trackwise QMS

Copy Link

A medical equipment manufacturing company faced challenges with errors in Electronic Medical Device Reporting (eMDR) on Trackwise, leading to rejections by the FDA and increased costs. By implementing Whatfix’s in-app Smart Tips and Field Validations, the company reduced errors, improved report quality, and enhanced overall productivity.

Employees needed to file complex eMDR reports on Trackwise, a quality management application, for internal review before submission to the FDA. These reports required data entries that depended on inputs from previously filled fields, and while some fields were non-mandatory, they still needed to be filled according to FDA guidelines. Despite internal reviews, critical errors were often missed, leading to frequent rejections by the FDA and substantial time and cost spent on re-filing the reports.

Whatfix implemented Intelligent Smart Tips to nudge QA users to complete key fields that could not be left blank or required specific data formats. Users were blocked from submitting forms when certain fields were left incomplete. Additionally, Pop-Up notifications served as reminders for users with approaching deadlines or delays in submitting forms, ensuring timely and accurate submissions.