Improving Time Entry Accuracy for Field Workers with In-App Guidance

Copy Link

A construction and energy company implemented Whatfix Smart Tips to reduce incorrect time entries in their WorkTech Time HCM application for field workers tasked with entering and tracking their workign horus. This proactive solution improved time tracking accuracy, reduced managerial workload, and standardized error correction across the organization.

Field workers frequently submitted incorrect time entries in the WorkTech Time HCM application, ignoring warning messages like exceeding daily work hours. Managers spent over 8 hours per week manually identifying and correcting these errors, leading to increased workloads and decreased productivity. Inconsistent error correction methods, such as emails or direct communication, failed to prevent future errors. These inaccuracies in time tracking posed risks of overpayment or underpayment, potentially leading to fines and inefficiencies in payroll processing.

The company used Whatfix to implement a Smart Tip overlay on the 'time entry' field in the WorkTech Time application. When users entered invalid data, such as exceeding daily work hours, the Smart Tip displayed a warning message explaining the issue and guided users through the correction process. This ensured that errors were addressed before submission, preventing them from reaching managers.