Simplified Test Case Assignment and Feedback Collection for UAT Testers During Workday HCM Implementation

Copy Link

A telecommunications company faced challenges in efficiently managing the User Acceptance Testing (UAT) process during the implementation of Workday HCM, involving 150,000 end users and 150 business processes. By utilizing Whatfix's in-app guidance elements, the company streamlined test case assignments and feedback collection, significantly accelerating the implementation process.

The company replaced 9-12 legacy applications with Workday HCM for 150,000 end users, requiring extensive testing across 150 business processes for different user roles. The process involved manually assigning five test cases each to 1,200 testers and collecting feedback, which was cumbersome and time-consuming. This manual approach also increased the risk of human error, potentially leading to application bugs and a poor end-user experience.

Whatfix deployed a Pop-Up notification to greet each tester and explain the testing procedure. The testers were directed to a Whatfix Task List that included an introductory video, a link to a spreadsheet with test case assignments, and a link to an MS Forms feedback form. Testers were guided to enter their user IDs into the spreadsheet, which auto-populated the test case details. They then returned to Workday, where they accessed step-by-step instructions for executing each test case through the Self Help widget. Upon completing the test, testers provided feedback via the feedback form link in the Task List.