Reduced Time-to-Hire and Improved Quality of New Hires with In-App Guidance in SuccessFactors

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The company struggled with inactive candidates in the recruitment pipeline, resulting in potential loss of quality hires and poor data quality. By implementing Whatfix’s personalized notifications, in-app guidance, and Smart Tips, the company reduced time-to-hire and enhanced the overall quality of new hires.

Recruiters frequently lost track of candidates due to the high volume of applicants and multiple open positions they were managing. As a result, many candidates remained inactive in the recruitment pipeline within SuccessFactors HCM, causing potential quality hires to be overlooked. This also led to poor data quality, impacting forecasting and workforce planning.

Whatfix deployed personalized Pop-Up notifications to recruiters with inactive candidates in their pipeline, reminding them to take action. A Smart Tip was provided on the candidates page, listing the candidates who required action and their respective status. Additionally, a Nudge was sent to recruiters whenever a candidate had been inactive for a specific period, prompting timely action.