Improved Delivery Rate of Physical Benefits Packets by Driving Employees to Update Addresses in SuccessFactors HCMCopy Link
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App Type:
HCM
Industry:
Any
App Name:
SAP SuccessFactors
Whatfix Product:
Whatfix DAP
Overview
The company faced challenges with the delivery of physical benefits packets due to incorrect employee addresses in SuccessFactors, resulting in significant costs from returned mail. By using Whatfix’s in-app guidance, the company effectively drove employees to update their addresses, reducing mailing costs and improving data accuracy.
Preview
The Problem
During the benefits enrollment period, the company mailed physical benefits packets to employees' homes. However, 200,000 packets were returned due to incorrect addresses in SuccessFactors. This situation led to considerable costs and efforts associated with resending the packets.
The Whatfix Solutions
Whatfix deployed Pop-Up notifications to remind employees to update their addresses on SuccessFactors. On the relevant page, step-by-step Flows and Smart Tips were provided to guide employees through the process, ensuring accurate address updates.
Value on Investment
* Improved employee data quality* by ensuring accurate address information.
* Increased direct mail deliverability rate* for HR-to-employee communication.
* Reduced costs* associated with mailing physical benefits packets.
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