Improved Employee Benefits Enrollment Completion Rate With Self Help in Oracle Fusion

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The company faced challenges in ensuring consistent benefits enrollment completion in Oracle Fusion across departments due to limited visibility and lack of reminders. By leveraging Whatfix's in-app guidance tools, the company streamlined the enrollment process, reducing support burdens and improving completion rates.

Employees had limited visibility into the timeline for benefits enrollment and lacked reminders to prompt timely action. This led to inconsistent enrollment completion rates across departments, increasing the burden on the Oracle Fusion HCM support team during open enrollment. Missed deadlines resulted in employees potentially losing coverage and other retirement benefits, negatively impacting productivity.

Whatfix deployed Pop-Up notifications to all employees, displaying a countdown to the last date of open enrollment. Clicking on the notification guided employees directly to the enrollment page in the HCM application. Smart Tips and Field Validation were provided on the enrollment page to ensure accurate data entry in critical fields, such as address and payment method.