Increased New Feature Adoption Among Teacher End-Users With In-App Guidance

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A mobile app company for pre-school teachers implemented Whatfix DAP to increase adoption of a new, faster feature for a core workflow; updating its children's daily activities. This in-app guidance reduced clicks by over 50% and cut time-to-update by 70%, saving teachers valuable time and improving user adoption by 85%.

The mobile app allowed teachers to update parents on toddlers' and preschoolers' daily activities. However, many teachers were unaware of a new, more efficient feature called the "Child Daily Update Viewer" and continued using the older, more time-consuming method, requiring 5-7 clicks and 50 seconds to access each child's record. This lack of awareness delayed activity updates, hindered feature adoption, and negatively impacted overall app efficiency, resulting in lost time for teachers that could have been spent focusing on children.

The mobile app used Whatfix DAP to deploy in-app Pop-Ups and notifications, guiding teachers to the new feature without the need for lengthy emails or video tutorials. This proactive approach increased awareness and adoption of the new workflow, allowing teachers to seamlessly transition to the updated feature with just-in-time guidance.