Improved Online VAT Filing Accuracy for European Tourism PartnersCopy Link
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Overview
A European tourism company used Whatfix Smart Tips to guide partners in correctly filing VAT information during the booking process. This reduced VAT-related support tickets by 34-38%, improved invoice accuracy, and enhanced partner user experience by eliminating common errors in the invoicing system.
Preview
The Problem
The tourism company operates across 11 countries with nearly 40,000 partners, distributing travel vouchers and gift cards through various online channels. During the booking process, partners often missed or incorrectly completed VAT return information, resulting in inaccurate invoices with incorrect VAT amounts. These errors led to incorrect payments, confusion, and a high volume of support tickets related to invoice discrepancies. Failure to comply with VAT regulations posed the risk of fines, legal penalties, and damaged relationships with tax authorities.
The Whatfix Solutions
The company implemented Whatfix Smart Tips over the VAT field during the invoicing process, providing partners with clear, in-app guidance on how to correctly input VAT numbers. This proactive guidance eliminated the need for partners to seek help from the support site, ensuring VAT information was entered correctly from the start.
Value on Investment
34-38% Reduction in Support Tickets: VAT-related support tickets decreased significantly within three months of implementing Whatfix, reducing the burden on the customer support team.
Improved User Experience: Partners were able to submit correct VAT information more easily, resulting in accurate invoices and a more seamless, positive experience.
Increased Invoice Accuracy: Smart Tips reduced invoicing errors, minimizing financial risks and improving compliance for both the company and its partners.
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