Optimizing Sirion Labs' CLM End-User Dashboard for Improved User Experience

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A company used Sirion Labs for its contract lifecycyle management solution, however its dashboard UI was cluttered with redundant buttons and contract upload options, causing user confusion and inefficiencies. By leveraging Whatfix Product Analytics, the company identified underused features and began decluttering the UI to streamline the contract upload process, improving user satisfaction and data accuracy.

The Sirion Labs CLM dashboard overwhelmed users with redundant buttons like "Upload Contract" and "Drag and Drop," both serving the same purpose, as well as offering multiple document upload formats with overlapping functionality. This cluttered interface led to user confusion, frustration, and wasted time, with each transaction taking an extra 4-10 seconds. The inefficient UI hindered user adoption and contract management effectiveness.

Using Whatfix Product Analytics, the company tracked user interactions with its CLM dashboard over a three-month period. The data revealed that over 80% of users preferred the "Drag and Drop" feature, while less than 20% used the "Upload Contract" button. It also showed that fewer than 5% of users chose the "System Tagged Document" upload format, with the majority favoring the "Word Document" option. Armed with these insights, the company worked with Sirion Labs to declutter the dashboard by removing underutilized features and simplifying the contract upload process.